When doing marketing activities of a business, the business only incurs financial costs, and it is no longer enough to do social media marketing and promotion. You need to try to make the word of mouth marketing situation effective so that the customers of your business refer others. In this way, it will be able to support the operation of the business in the long run.
Here, net promoter score should be a key performance indicator that measures how much customers can refer their business to others. A customer likes your business, If the perceived value is achieved, it is important for the name and success of the business in the long run to recommend the customer to other acquaintances.
The NPS (Net Promoter Score) of your business can be analyzed in general customer feedback and market research activities and should be used as a KPI of the business. How do you know your business when you ask for easy customer feedback? You can ask how much 1-10 rating would you give and reanalyze from the customer’s answer. Do you actually use the net promoter score in your business? Share your experiences. Build a marketing team that doesn’t have to look around.